It is a popular misconception that technological progress happens in a user-driven way, by “finding a need and then finding a way to fill it” as the inventor in the animated movie “Robots” says. My interpretation of Kuhn is that true paradigm shifts come from a radical concept that comes first and then gets matched to a following, often in the form of solving a problem, but sometimes through what is essentially fashion.
You’d be amazed at how many technologies are developed without actual users at all. Most of these technologies fail, of course. One needs users, but shouldn’t be entirely need-driven. The best chance of success comes with an idea that is validated and refined by actual users.
I’m still trying to figure out what we’ve learned from our users, but initial thoughts are: